FAQ

US/Canada cosmetic regulations on sun protection formulas are very specific. Our new Made in France SPF30 and SPF50 sun care products are not available in the United States or Canada.

Delivery times depend on the delivery method selected when ordering:

• Home delivery with Colissimo (with or without signature): generally 2 to 4 working days.
• Express home delivery with Chronopost: delivery generally the next day before 1 pm for any eligible order.
• Delivery to a Sothys partner Salon/Spa: delivery provided by Chronopost, within the times indicated when ordering.

The times given are indicative and may vary depending on the carrier or busy periods. Discover and buy our products online in the Face section. For more in-depth professional advice, we invite you to contact your Sothys beautician who, after a precise beauty diagnosis, can recommend the routine best suited to your skin. Visit the Find my salon section.

Delivery costs are €5.90 for Colissimo delivery without signature and €6.90 for Colissimo delivery with signature, for any order under €39.90.

Delivery is free from €39.90 of purchases, excluding express delivery via Chronopost, offered at €10.00. The applicable delivery costs are shown before you confirm your order.

For personalised advice, we invite you to contact your Sothys beautician. After a precise beauty diagnosis, she can recommend the treatments and routine best suited to your skin's needs.

Find the Sothys Salon nearest you here.

As soon as your order is shipped, you will receive an email containing a tracking link so you can follow its delivery in real time. You can also find information about your order in your customer account, in the My orders section.

Once your order has been confirmed, its preparation may begin quickly. It is therefore not always possible to change or cancel it.

If you wish to make a change or request a cancellation, we invite you to contact our Customer Service as soon as possible. If your order has not yet been prepared or shipped, we will do our best to meet your request.

If your order has already been shipped, you can exercise your right of withdrawal within 14 days of receipt, in accordance with our returns conditions.

→ View our returns policy (T&Cs)

→ Contact us

If your parcel is damaged on delivery, we invite you to report it immediately to the carrier, then contact our Customer Service, attaching, if possible, photos of the parcel and the products concerned and your email address. We will study your request in order to offer you a suitable solution.

→ Contact us

If a product is missing from your order, we invite you to contact our Customer Service as soon as possible, specifying your order number and email address. After checking, we will provide a solution as quickly as possible.

→ Contact us

If the product received does not match the one you ordered, contact our Customer Service, specifying your order number and email address and attaching, if possible, a photo of the product received. We will carry out the necessary checks and offer you a suitable solution.

→ Contact us

We currently only deliver to mainland France. If you live abroad, you can visit the Sothys website for your country of residence or contact a local Sothys distributor.

Yes. When ordering, you can choose a delivery address different from your billing address.

You can also have your order delivered to a Sothys partner Salon/Spa taking part in the service, by selecting this option when choosing the delivery method.

Depending on the delivery method selected when ordering:

• Home delivery: provided by Colissimo (with or without signature) or Chronopost Express.
• Delivery to a Sothys partner Salon/Spa: provided by Chronopost.

The available delivery methods are offered when you confirm your order. Discover and buy our products online in the Face section. For more in-depth professional advice, we invite you to contact your Sothys beautician who, after a precise beauty diagnosis, can recommend the routine best suited to your skin. Visit the Find my salon section.

Yes. In accordance with the applicable right of withdrawal, you can return a product bought on sothys.fr, provided it is unused, unopened and in its original packaging, and within the period set out in our General Terms and Conditions of Sale.

To make your return request, log in to your personal space, go to the "My orders" section, select the order concerned and click on "Return an item". You can then follow the steps indicated to make your return.

If you need help or encounter a difficulty with your request, our Customer Service remains at your disposal.

→ Access my personal space

→ Contact us

Yes. In accordance with the applicable right of withdrawal, you can return a product bought on sothys.fr, provided it is unused, unopened and in its original packaging, and within the period set out in our General Terms and Conditions of Sale.

To make your return request, log in to your personal space, go to the "My orders" section, select the order concerned and click on "Return an item". You can then follow the steps indicated to make your return.

If you need help or encounter a difficulty with your request, our Customer Service remains at your disposal.

→ Access my personal space

→ Contact us

Once your return has been received and checked by our teams, your refund will be made as quickly as possible to the payment method used for your order, in accordance with the regulations in force. You will receive an email confirmation once the refund has been processed.

No. It is not possible to exchange a product bought on www.sothys.fr. If you would like a different product, we invite you to return the product concerned, in accordance with our returns policy and the conditions set out in our General Terms and Conditions of Sale, then place a new order on our website.

You have 14 days from receipt of your order to exercise your right of withdrawal, in accordance with the regulations in force. Returned products must be unused, unopened and in their original packaging.

On sothys.fr, you can pay for your purchases by bank card among the payment methods offered when completing your order.

You can also choose to pay in instalments with Klarna, subject to eligibility and the conditions offered by Klarna at the time of your purchase.

The available payment methods are displayed at the payment step. All transactions are carried out via a secure payment system to protect your data.

Yes. Payments made on sothys.fr are secured by the payment solutions integrated into our online shop.

When paying by bank card, the 3D Secure system may be used to strengthen the security of the transaction. Depending on your bank, you may be asked to authenticate your payment, for example from your banking app or with a confirmation code.

Your bank details are protected and processed securely by our payment providers. Sothys does not keep your full bank details.

Yes. On sothys.fr, you can pay in instalments with Klarna, subject to eligibility and the conditions offered when you place your order.

If this option is available for your purchase, select Klarna from the payment methods offered when completing your order. The instalments and payment terms will be shown to you before confirmation.

Acceptance of payment in instalments is subject to Klarna's conditions and approval.

Your payment may be declined for various reasons: incorrect bank details, payment limit reached, insufficient balance, expired card or 3D Secure authentication refused.

We invite you to check the information entered and try your payment again. You can also try another payment method offered on sothys.fr.

If the problem persists, contact your bank to find out the reason for the refusal. If it does not come from your bank, our Sothys Customer Service can help you.

→ Contact us

For payment by bank card, the amount of your order is debited after your payment is confirmed, according to your bank's processing times.

If you choose to pay in instalments with Klarna, payments are taken according to the schedule and terms presented by Klarna when you confirm your order.

You can view the information about your payment in the order confirmation received by email.

No. Once your order has been confirmed and payment accepted, it is no longer possible to change the payment method used.

If you encounter a problem with your order or payment, we invite you to contact our Sothys Customer Service quickly, who can help you depending on the progress of your order.

→ Contact us

It is not possible to split the payment for a single order between several bank cards or several standard payment methods.

However, if you have a Sothys Products gift card, you can use it to pay for all or part of your order on sothys.fr. If its balance is insufficient, you can pay the remaining amount with another payment method accepted on the website.

The available payment methods are offered when you complete your order.

Your invoice is available after your order is confirmed. You can view and download it from your customer account once it is available. Keep it safe for the follow-up of your purchase.

Yes, your invoice is available in your customer account and/or sent by email. We invite you to check your inbox and your spam folder.

We first invite you to check your customer account and your spam folder. If you cannot find your invoice, contact Sothys Customer Service, specifying your order number so that we can help you.

Yes. Prices displayed on sothys.fr are in euros including all taxes (VAT included), unless otherwise stated. The applicable VAT amount appears on your invoice in accordance with the regulations in force.

Sign up to the Sothys newsletter to be the first to receive our news and discover our new products, beauty tips and exclusive offers.

As a welcome, enjoy 20% off your next purchase on sothys.fr after signing up.*

→ Sign up to the newsletter

• Offer valid according to the conditions in force, excluding Products gift cards, Treatments gift cards and Institut Sothys Paris gift cards and the advent calendar.

You can unsubscribe from the Sothys newsletter at any time by clicking on the "Unsubscribe" link at the bottom of each of our newsletters.

Your request will then be taken into account and you will no longer receive our commercial communications by email.

By signing up to the Sothys newsletter, you get first access to the brand's universe: new products and treatments, beauty tips, news and exclusive offers.

As a welcome, you also get 20% off your next purchase on sothys.fr after signing up.*

→ Sign up to the newsletter

• Offer valid according to the conditions in force, excluding Products gift cards, Treatments gift cards, Institut Sothys Paris gift cards and the Advent Calendar.

The frequency of the Sothys newsletter may vary depending on our news, launches, beauty tips and current offers.

We make sure to send you relevant communications to let you discover new products and highlights from the Sothys universe, without overloading your inbox.

Find our news, beauty tips, inspirations and expertise in the Sothys Magazine available on sothys.fr. You will regularly discover new articles about skincare, Sothys products and professional expertise in Salons and Spas.

You can also sign up to our newsletter to receive our news, new products, beauty tips and offers directly by email.

→ Discover the Sothys Magazine

→ Sign up to the newsletter

Yes, Sothys occasionally offers promotional offers and exclusive benefits, particularly at key times of the year, on sothys.fr and also in our Sothys partner Salons and Spas.

As offers may vary between the online shop and the different points of sale, we invite you to regularly check sothys.fr and contact your Sothys Salon or Spa to discover the benefits on offer.

To make sure you don't miss any news, new products or offers available on sothys.fr, sign up to the Sothys newsletter. As a welcome, enjoy 20% off your next purchase on sothys.fr after signing up.*

→ Sign up to the newsletter

→ Find a Sothys Salon or Spa

Unless otherwise stated, the promotional offers and discount codes offered on sothys.fr cannot be combined with each other. The conditions specific to each offer are specified when it is presented and we invite you to check them before completing your order.

Sothys partner Salons and Spas may offer their own offers and benefits. The conditions for combining them are then defined by each establishment: we invite you to contact your Sothys Salon or Spa directly to find out the terms.

→ Discover Sothys offers

→ Find a Sothys Salon or Spa

Sothys occasionally offers promo codes and exclusive offers on sothys.fr, particularly at certain key times of the year.

To enjoy our offers and not miss any news, we invite you to sign up to the Sothys newsletter. As a welcome, you get 20% off your next purchase on sothys.fr after signing up.*

When a promo code is linked to an offer, its conditions and validity period are specified in the corresponding communication.

→ Sign up to the newsletter

• Offer valid according to the conditions in force, excluding Products gift cards, Treatments gift cards, Institut Sothys Paris gift cards and the Advent Calendar.

After adding your products to your basket, continue your order to the payment step. You can enter your promo code in the field provided, then apply it.

If your code is valid and the conditions of the offer are met, the discount will be automatically applied to your order amount before payment.

Remember to check that the discount appears in your order summary before completing your purchase.

If your promo code does not work, we invite you to check:

• that the code has been entered correctly, without errors
• that its expiry date has not passed
• that the products in your basket are eligible for the offer

that you meet any conditions of the offer, such as a minimum purchase amount

that the code has not already been used, when the offer is limited to one use per customer

that another offer or non-combinable discount is not already applied to your order.

Some offers may also exclude specific products or categories. We invite you to check the conditions attached to your promo code.

If your code still cannot be used even though all the conditions are met, contact our Customer Service, specifying the code concerned.

→ Contact us

This depends on the conditions of the promotional offer. Some Sothys codes can only be used once per customer, while others can be used several times during their validity period.

We invite you to check the terms of use attached to your promo code to find out how many times it can be used.

If your code is limited to a single use, it cannot be applied to a new order once used.

After signing up to the Sothys newsletter, you will receive a welcome email containing your 20% discount on your next purchase on sothys.fr.

If you have not received it, we invite you to:

check your junk mail or spam folder;

check that the email address entered when signing up is correct;

wait a few minutes, as the email can sometimes take a little time to arrive.

If you still cannot find your welcome email, contact our Customer Service, specifying the email address used when signing up.

→ Contact us

• Offer valid according to the conditions in force, excluding Products gift cards, Treatments gift cards, Institut Sothys Paris gift cards and the Advent Calendar.

The validity period depends on the type of promo code:

Promo code linked to a one-off offer: its validity period is specified in the email or communication related to the offer. It must be used before the expiry date indicated.

Newsletter welcome code: the -20% code received after signing up to the Sothys newsletter has its own validity period, specified in your welcome email.

Once the validity period has ended, the code can no longer be used on sothys.fr.

By signing up to the Sothys newsletter, you can benefit from exclusive offers and advantages reserved for our subscribers, in addition to our news, new products and beauty tips.

Some offers communicated by email may also be available on sothys.fr or as part of other Sothys operations. The conditions of each offer are specified in the related communication.

As a welcome, enjoy 15% off your next purchase on sothys.fr after signing up.*

→ Sign up to the newsletter

• Offer valid according to the conditions in force, excluding Products gift cards, Treatments gift cards, Institut Sothys Paris gift cards and the Advent Calendar.

To create your Sothys account, click on the "My account" icon on sothys.fr and enter your email address. A one-time verification code will be sent to you by email: enter it to access your personal space. Your account will then be created automatically.

You can then find your orders and manage the information associated with your account.

→ Create my account

You do not need a password to access your account on sothys.fr.

Go to the "My account" section and enter the email address associated with your account. You will receive a one-time verification code by email so you can log in securely.

→ Access my account

To view the history of your orders placed on sothys.fr, log in to your personal space from the "My account" section.

Once logged in, go to the "My orders" section to find your purchases and view the details and status of each order.

→ Access my account

For any question about your order, a Sothys product, delivery, payment or your customer account, you can contact our Customer Service at the following address: service.conso@sothys.net. Or directly via the Chatbot on our website.

To help us process your request, we recommend specifying your order number and any useful information relating to your request.

Our team does everything possible to reply to you as quickly as possible.

No, creating an account is not compulsory to discover the Sothys universe. However, having a customer account makes your shopping experience easier and lets you make the most of the services offered on the website.

Creating a Sothys customer account gives you a personalised, simplified experience:

Track the history and status of your orders.

Save your delivery and billing addresses.

Manage your personal information more easily.

Enjoy a seamless journey between the e-commerce website and the expertise of our network of partner salons.

To help you use your Sothys products, plenty of advice, application methods and additional information are available directly on each product page.

For even more personalised support, visit the "Find my salon" section to locate a Sothys Salon or Spa near you and benefit from the expert advice of a Sothys beautician, tailored to your skin's needs.

We hope the information provided best answers your request!

We are sorry to hear that this product did not meet your expectations.

To better understand your experience, please tell us the nature of your dissatisfaction (texture, fragrance, result, etc.), where you bought the product and, if possible, its batch number.

Your feedback is valuable. It will be passed on to our research laboratory, which works every day to develop innovative treatments meeting consumers' expectations and the skin's different needs. Visit the "Contact us" section.

As every skin is unique, we also recommend asking your Sothys beautician for advice to identify the treatments best suited to your needs. Visit the "Find my salon" section to locate a Sothys Salon or Spa near you.

We hope this information answers your request and would be delighted to help you choose a treatment better suited to your expectations.

We are sorry to hear that this product does not fully meet your expectations.

Sothys products undergo skin acceptability and tolerance tests before being placed on the market. However, as every skin is unique, a product may not suit your skin's specific needs or changes in its condition.

To better understand your experience, please tell us which product is concerned, your skin type and the effects you have observed. We also recommend consulting your Sothys beautician for a personalised beauty diagnosis. She will be able to guide you towards the treatments best suited to your skin and its current needs. Visit the "Find my salon" section to locate a Sothys Salon or Spa near you.

Samples are small doses given to test the texture and fragrance. They only give a first impression of the product, whose true quality you can only experience with day-to-day use.

If you would like personalised advice, we invite you to contact an expert Sothys beautician. She can then complete the recommendation with products suited to your skin. Visit the "Find my salon" section to locate a Sothys Salon or Spa near you.

Our samples are designed in a size that lets you mainly appreciate the texture and scent of each formula before buying the product.

A product's efficacy is measured over time, so a sample does not let you fully appreciate this criterion.

After carrying out a skin diagnosis, your beautician will precisely recommend the products that will meet your skin's expectations. Visit the "Find my salon" section to locate a Sothys Salon or Spa near you.

On our website: for each order, you can choose 2 samples from a selection offered when you confirm your basket. A surprise sample is also offered and automatically added to your order.

In a Sothys partner Salon/Spa:

Your beautician can give you samples, depending on availability, to let you discover products suited to your skin or complete the advice received after your treatment. Visit the "Find my salon" section to locate a Sothys Salon or Spa near you and get advice.

On our website: samples are offered for a selection of products and may change depending on availability. Discover and buy our products to receive samples in the Face section.

In a Sothys partner Salon/Spa: the samples available vary according to each Sothys partner Salon/Spa's stock. Visit the "Find my salon" section to locate a Sothys Salon or Spa near you and get advice.

Some Sothys products are available in travel size in Sothys partner hotels. They are also sold on our website and through our stockists in 250 ml sizes and as refills. Discover and buy our products available in hotels in the section - link to associated product landing page

For personalised advice, visit the "Find my salon" section to locate a Sothys Salon or Spa near you and benefit from the advice of our beauticians.

Some products may be temporarily unavailable, particularly due to a stock shortage, a change or a redesign of the range.

We invite you to regularly check our website to follow their availability and discover and buy any new products in our range. Visit the Face section.

We hope this information answers your request and look forward to counting you among our loyal customers.

The XXX is indeed temporarily out of stock but should be available again very soon.

We invite you to regularly check our website to see when it is available again. Discover our products.

We hope the information provided best answers your request and look forward to counting you among our loyal customers.

The product xxx has indeed been discontinued from the range.

We invite you to discover and buy an equivalent product with the same purpose: Range name + Link to products landing page.

or

Visit the "Find my salon" section to locate a Sothys Salon or Spa near you, where a beautician will recommend a substitute product.

We hope the information provided best answers your request and remain at your disposal for any further information.

This product has indeed been discontinued, as Sothys is committed to regularly renewing its ranges so that its customers can benefit from the most advanced science. We invite you to discover and buy "substitute product": Name + Link to product landing page.

or

Visit the "Find my salon" section to locate a Sothys Salon or Spa near you, where a beautician will recommend a substitute product.

Each Sothys formula undergoes an extensive development process. From Sothys Advanced Research on active ingredients inspired by the Jardins SothysTM, to the integrated research laboratory and in-house manufacturing, Sothys controls the entire value chain. Each formula is built on four requirements: efficacy, sensoriality, safety and naturalness. Before being placed on the market, each new product undergoes a dermatological test to ensure it is safe for the skin

Our quality certifications (ISO 9001 – GMP) guarantee that the quantity stated on the product corresponds to its contents.

However, certain technical constraints prevent us from filling tubes or jars completely and require us to use containers larger than the quantity of product.

We hope the information provided best answers your request.

The shelf life after opening is shown on each product by the PAO symbol (Period After Opening), represented by an open jar with a number of months. We recommend respecting this indication to ensure optimal use of the product. For more in-depth professional advice, we invite you to contact your Sothys beautician. Visit the Find my salon section.

To preserve the quality of your make-up products, keep them in a clean, dry place away from heat and direct light. Also make sure to close the packaging properly after use and regularly clean your make-up accessories. For more in-depth professional advice, we invite you to contact your Sothys beautician. Visit the Find my salon section.

Sothys cannot guarantee the authenticity, origin or storage conditions of products bought from websites or unauthorised resellers.

To be sure of the origin of your Sothys products, we recommend buying them on sothys.fr or from a Sothys partner Salon or Spa.

For any information about our authorised resellers, do not hesitate to contact us at: service.client@sothys.net

→ Discover Sothys products

→ Find a Sothys Salon or Spa

→ Contact us

Some Sothys formulas can be used as part of socio-aesthetic support, subject to favourable medical advice.

As the skin's needs and sensitivity may change during treatment, we recommend asking your doctor or the medical team supporting you for advice before using a product or having a treatment.

For any question about a particular Sothys product, we also invite you to contact our consumer service.

If the person is in full remission, we follow our usual approach, namely that a skin diagnosis is necessary to analyse the skin type and its needs.

Otherwise, it is preferable to seek your doctor's medical advice before using cosmetic products.

Most Sothys products have no specific contraindication during pregnancy. However, as a precaution, we recommend asking your doctor for advice before using them.

When a product requires special precautions or is not recommended during pregnancy, this information is specified on its product page.

If you have any doubts about a particular Sothys product, we invite you to contact our consumer service.

Subject to favourable medical advice, a Sothys relaxing body massage can be considered during pregnancy from the 2nd trimester, adapting the techniques and products used.

During the 2nd and 3rd trimesters, the massage is adapted to favour relaxation, particularly on the back and legs, without pressure on the ankles and feet.

Sothys 100% made-to-measure massage products scented with the concentrates can be used within the recommended doses, provided they are not among the products subject to specific restrictions during pregnancy.

However, silhouette treatments are not recommended during pregnancy.

We invite you to let your Sothys beautician know about your pregnancy when booking, so that she can offer you a suitable treatment.

Cosmetic products are intended to be applied to healthy skin. In the case of eczema, particularly when the skin shows inflammation, lesions or irritation, we recommend seeking the advice of a healthcare professional before applying a cosmetic product.

If you have any doubts about using a particular Sothys product, we invite you to contact our consumer service.

Rosacea is a skin condition that requires a diagnosis and, if necessary, treatment by a healthcare professional. Sothys cosmetic products are not dermatological products and are not intended to treat rosacea.

For skin with diffuse redness, Sothys nevertheless offers targeted cosmetic treatments, particularly in the Dermo-Booster line, formulated to address this concern and help improve the skin's appearance and comfort.

In the case of diagnosed rosacea or persistent redness, we recommend asking your dermatologist for advice before adding a new cosmetic product to your routine.

The full list of ingredients (INCI) is available on the packaging of each product and on the product pages of our website.

As our formulas may change, we recommend always referring to the list of ingredients on the packaging of the product you have: this is the most up-to-date information on its composition.

We invite you to consult your beautician, who can recommend the best Sothys treatment for your needs. And also to discover our Treatment Menu in the section: "Salon & Spa Treatments".

We hope to see you again very soon to let you discover the best treatment experience.

At Sothys, we put all our know-how and professional expertise into creating our treatment protocols, in order to offer a quality experience in our partner Salons and Spas. we train our partners with particular care, but they remain independent.

We are sorry that your experience did not meet your expectations. We invite you to contact the establishment concerned directly to share your feedback.

You can also send us the contact details of the Sothys Salon or Spa and the details of your experience. We can pass your feedback on to our area representative for follow-up. Visit the "Contact us" section: Link

Yes, booking an appointment is strongly recommended to get the time slot of your choice and make sure the treatment you want is available at the selected Sothys Salon or Spa.

If you have a Sothys Treatments gift card, remember to mention it when booking with your salon/spa. Buying or receiving a gift card does not constitute a booking: you must contact the participating Sothys partner Salon or Spa of your choice to select your face and/or body treatment from the services offered and arrange an appointment.

For an Institut Sothys gift card, booking is made directly with the Institut Sothys in Paris.

→ Find a Sothys Salon or Spa

→ Book at the Institut Sothys Paris

Use our store locator to easily find Sothys partner Salons and Spas near you. Search by your location, your city or the name of an establishment.

From the page of the selected Salon or Spa, find its contact details and practical information, as well as access to its website and online booking tool, when available.

→ Find a Sothys Salon or Spa

Sothys treatments combine specific techniques with professional products reserved exclusively for use in the treatment room, which are not available for sale.

At the end of your treatment, your beautician will recommend a selection of Sothys products to use at home, suited to your skin's needs and available to buy. This personalised routine will let you extend the benefits of your treatment every day.

You can find these products directly at your Sothys Salon or Spa or on our online shop.

→ Discover Sothys products

Our customers are independent stockists and as such are free to apply the promotions they wish. This is why you may notice price differences from one salon to another.

Sothys partner Salons and Spas are independent establishments. As such, they freely set their prices, services and the promotional offers they wish to offer their customers.

The price of a treatment or product, as well as the promotions and benefits available, may therefore vary from one establishment to another.

Sothys also regularly offers offers and events within its network of partner Salons and Spas. To stay informed about Sothys news and offers, we invite you to sign up to our newsletter and to contact your establishment to find out about the promotions available there.

→ Find a Sothys Salon or Spa

→ Sign up to the newsletter

Sothys partner Salons and Spas are independent establishments. As such, they freely set the selling prices applied in their establishment.

The prices offered in a Sothys Salon or Spa may therefore differ from the prices displayed on sothys.fr, particularly depending on each point of sale's commercial policy and any current promotional offers.

We invite you to contact your Sothys Salon or Spa directly to find out its prices and the offers available.

→ Find a Sothys Salon or Spa

Sothys partner Salons and Spas are independent establishments. As such, Sothys does not have full visibility of their facilities, layouts and reception conditions.

Accessibility for people with reduced mobility may therefore vary from one establishment to another.

We invite you to contact the Sothys Salon or Spa of your choice directly before your visit to check its accessibility and find out about reception conditions and the treatments that can be offered according to your needs.

→ Find a Sothys Salon or Spa

The Institut Sothys Paris, located at 128 rue du Faubourg Saint-Honoré, has access for people with reduced mobility.

To best prepare your visit and make sure the treatment you want can be carried out in the best conditions, we invite you to contact the Institut Sothys Paris before your appointment. Our team can inform you about access and reception arrangements according to your needs.

→ Contact the Institut Sothys Paris

→ Book a treatment at the Institut Sothys Paris

The Jardins Sothys® are an exceptional site created by Sothys in Auriac, in Corrèze, the birthplace of the brand's founding family.

Set in an unspoilt natural environment, these landscaped gardens invite you to discover different plant universes inspired by beauty, nature and plants. They also reflect Sothys' commitment to biodiversity and are a true source of inspiration for the brand.

The Jardins Sothys® offer a complete experience combining a discovery of the gardens, walks, gastronomy and well-being. The site is home to a restaurant and a Treatment Bubble nestled in the heart of nature, where Sothys and Bernard Cassière treatments are offered in treatment rooms.

→ Discover the Jardins Sothys®

Yes. You can book a table at the Jardins Sothys® restaurant to enjoy a gastronomic experience in the heart of the gardens.

Booking is recommended to make sure a table is available, especially during busy periods.

→ Book a table at the Jardins Sothys® restaurant

Yes. You can prepare your visit and book your tickets online to discover the Jardins Sothys®.

We invite you to check the opening days and hours as well as the current prices before your visit.

→ Book my visit to the Jardins Sothys®

To enjoy a moment of well-being in the heart of the Jardins Sothys®, you can book your treatment at the Treatment Bubble, which offers a selection of Sothys and Bernard Cassière treatments in treatment rooms.

We recommend booking your treatment in advance to make sure the time slot and service of your choice are available.

→ Discover the Treatment Bubble treatments

→ Book a treatment at the Jardins Sothys®

No, you do not need to create a customer account on sothys.fr to book an appointment in a Sothys partner Salon or Spa.

As Sothys Salons and Spas are independent establishments, each has its own booking terms. Depending on the establishment and the booking tool used, some personal information or the creation of an account may however be required to finalise your appointment.

→ Find a Sothys Salon or Spa

→ Book at the Institut Sothys Paris

Yes. If you wish to change or cancel your appointment, we invite you to contact the Sothys Salon or Spa where you made your booking directly, or to use its online booking tool if it lets you manage your appointment.

As Sothys partner Salons and Spas are independent establishments, the conditions for changes and cancellations may vary from one establishment to another.

We recommend letting your Salon or Spa know as early as possible if you are unable to attend.

→ Find a Sothys Salon or Spa

No. The Sothys treatments offered may vary from one partner Salon or Spa to another. Each establishment selects the protocols and services it wishes to offer its customers.

We invite you to check the information available on the establishment's page or to contact the Sothys Salon or Spa of your choice directly to make sure the treatment you want is offered there.

→ Discover Sothys treatments

→ Find a Sothys Salon or Spa

This depends on the capacity and services offered by the Sothys Salon or Spa of your choice.

To arrange treatments for several people, we recommend contacting the establishment directly to check availability, the treatments offered and whether the services can be carried out at the same time or in close time slots.

As Sothys partner Salons and Spas are independent establishments, the terms may vary from one establishment to another.

→ Find a Sothys Salon or Spa

The minimum age may vary depending on the type of Sothys treatment and the reception conditions of the partner Salon or Spa.

For a minor, we recommend contacting the establishment directly before booking to check whether the desired treatment is suited to their age and to find out about any conditions to respect, particularly regarding the presence or authorisation of a legal guardian.

The beautician can also guide you towards the most suitable service.

→ Find a Sothys Salon or Spa

To make the most of your experience, we recommend arriving a few minutes before your appointment, especially on your first visit.

Your beautician will take the time to discuss your needs, expectations and any sensitivities or contraindications to report, in order to guide you and best adapt your care.

If you are pregnant, are undergoing treatment, have an allergy or a particular sensitivity, remember to let the establishment know when booking and tell your beautician before the treatment.

No particular preparation is usually needed. If you have any specific questions, do not hesitate to contact your Sothys Salon or Spa directly before your visit.

→ Find a Sothys Salon or Spa